Urban Chapter Manager

About the Role

Responsible for end-to-end delivery and stewardship of Rise Against Hunger India's meal packaging programs at the city/chapter level. A hands-on leadership role combining operational ownership, people management, and local relationship stewardship to ensure chapter-level delivery aligns with national standards and targets.

Key Responsibilities

• •Own planning, coordination, and execution of all meal packaging events at the chapter level
• •Deliver volunteer orientation, hunger/nutrition education sessions during packaging events
• •Ensure chapter warehouses are clean, safe, well-organized, and compliant with standards
• •Oversee receiving, storage, and dispatch of ingredients and equipment (FIFO principles)
• •Mobilize, train, and facilitate volunteers for meal packaging events
• •Build and nurture a core group of repeat and high-engagement volunteers
• •Identify and manage relationships with NGO meal distribution partners
• •Conduct periodic field visits to assess meal utilization and gather feedback
• •Build and maintain strong relationships with corporate hosts and institutional supporters
• •Promote meal packaging programs through outreach to schools, colleges, civic bodies, and community groups
• •Maintain accurate records for all events including volunteer participation, meals packaged, and NGO distribution

Qualifications & Experience

• •Bachelor's degree required; postgraduate qualification in social sciences, management, or related fields preferred
• •6–10 years of experience in program delivery, operations, events management, or volunteer-driven initiatives
• •Demonstrated experience managing on-ground teams with high ownership and accountability
• •Prior exposure to warehouse, logistics, or operations-heavy environments strongly preferred
• •Experience working with NGOs or social sector institutions is desirable

Core Competencies

• •Strong communication and presentation skills for diverse audiences
• •Operational ownership and people-management capability
• •Ability to translate program details into engaging narratives that motivate participation
• •Attention to detail and discipline in compliance, inventory, and reporting
• •Strong interpersonal and relationship-building skills with practical problem-solving mindset